🇻🇳 Emerging Markets Trailblazer Rich Pham: Always say yes.

00:00:03: I learned early on that the strategy on a PowerPoint in a boardroom is thirty percent of your success.

00:00:10: All people you're trying to talk about whether they are service business, which means all clients or customers don't see their PowerPoint slide.

00:00:20: The only thing they can do with it Is how you implement it.

00:00:24: Sometimes when successful You don't give enough credit.

00:00:28: Being lucky, you just think that your great.

00:00:30: But failure... Now You really have to analyze everything!

00:00:35: Maybe timing was bad but maybe what you did is also not perfectly timed and you learn a lot from failures.

00:01:02: Hi, five guys.

00:01:03: This is Joelle and today I have a really international version of Five Things.

00:01:08: Twenty because Rich Tham my guest today is pretty international himself.

00:01:14: Rich's originally from Vietnam his parents.

00:01:17: he used to live there.

00:01:18: He then emigrated the US And worked in so many countries that even need my cheat sheet To get them all USA Japan Singapore Thailand, Vietnam Cambodia Malaysia Korea China.

00:01:31: He actually worked all around the globe you could say and he works for pretty interesting companies such as Procter & Gamble Johnson&Johnson The Nona And is also entrepreneurial because he sold a drink which was called Pokhari Sweat For two hundred million dollars.

00:01:45: So it's quite successful in what they did?

00:01:47: And his also sportsman into racing.

00:01:49: He owns the Formula Three Racing team racist himself.

00:01:53: I learned that he even managed to get the third place in The Twenty-Four Hours of Spa, which is quite dangerous as i can tell you guys and He's also won the C class in China in two thousand fifteen.

00:02:02: So a really versatile guy?

00:02:04: I'm talking today And we met in Vietnam and am totally curious To learn about the five things he wish he knew when he was twenty.

00:02:10: so dear Rich hi nice to see you.

00:02:12: Hi Thanks for having me on the podcast.

00:02:14: I'm really happy to be here.

00:02:16: Maybe we could start with a short introduction About you just taking five minutes to get to know You better.

00:02:20: I mean your CV Is so so dense, so full of things.

00:02:24: What would you say?

00:02:25: what is the red line that goes through your life?

00:02:28: Constant change!

00:02:29: So first of all thank you everyone for spending your time to listen to this podcast.

00:02:34: I just want to say that your introduction was really terrific and it made me sound like a multi-millionaire which i'm not...I did sell my company and evaluation over two hundred million, and because I race cars doesn't mean that you know i'm not the uh polo country club type.I was born in vietnam my parents and i lived here until the end of the Vietnam war which was in nineteen seventy-five.

00:02:59: we left at the time because my father was in a government in vietnam so we had to leave.

00:03:06: We went to the u.s.,and it For both my parents and myself, um... My mom didn't speak English.

00:03:14: I certainly didn't speaking English when i was ten years old And we all had to start over from there.

00:03:21: I managed To go to school got a job and Got promoted and eventually ended up as An expat at the age of twenty seven running a joint venture for Johnson & Johnson?

00:03:35: Who knew what they saw on me?

00:03:36: but I did and went.

00:03:38: It just springboarded me to Thailand, Singapore or Vietnam in all the other countries.

00:03:45: so i've been very fortunate and blessed.

00:03:48: Yes!

00:03:48: I didn't manage the company that you are working for right now which is called NFQ.

00:03:53: my friend Lasyankovsky who made me come here as well he used Reg is a great guy, you need to know him.

00:04:02: He's loved in the team and more interesting his father was really high on government.

00:04:07: he had to escape the CIA then came back with great stories even brought Coca-Cola for Vietnam.

00:04:14: so as I said your life will change.

00:04:17: also about adapting.

00:04:19: So, I would expect you to be really adaptable to things because the many countries that have worked in and different companies work for shows me a person who is quite adaptable or can adapt.

00:04:29: Is it right?

00:04:30: Reflecting back on my life... ...I've had a lot of change so I think instability and uncertainty are two things that run through the core And now i'm used to living normal lives like when everything was relatively calm and stable.

00:04:50: I crave the grittiness of Vietnam, Southeast Asia not knowing what's going to happen when i go to work The next day.

00:05:01: having a stable environment is just too boring for me And that's why I race cars as well because it creates excitement!

00:05:09: I found golf...I played golf for fifteen years.. I went through golf school....I really was into doing it four or five times per month But it just got boring.

00:05:18: I can imagine the nineteen seventies, a ten year old that doesn't speak English?

00:05:23: You must have felt pretty alienated in the U S was like that.

00:05:26: Oh absolutely you know America even though It's considered The melting pot of all cultures.

00:05:32: In the seventies there wasn't really A program for immigrants in school.

00:05:38: There wasn't English as a second language ESLs they call it now.

00:05:42: i basically went to class not understanding anything except for the math section, where that's the only section I could participate in.

00:05:51: And i literally brought a coloring book with me and I would sit there and color while history English all the other subjects were being taught.

00:06:04: Only when the math session came into it was able to participate.

00:06:09: even that was just too simple because in Asia Math is pretty advanced Much more advanced than a comparable ten-year old would have to do in America.

00:06:20: Yeah, America was pretty unfriendly both in terms of school as well in terms Of welcoming immigrants.

00:06:28: what was your strategy?

00:06:29: To get integrated like how did you make friends?

00:06:32: What did you help to get grip?

00:06:33: the situation

00:06:35: In america when you go to high school?

00:06:37: sports is everything.

00:06:38: The popular kids at school are the athletes.

00:06:43: So I learned to be an athlete.

00:06:47: In Asia, soccer or football as you guys call it in Europe is very advanced and in America in the seventies football was just at its infancy.

00:06:56: so naturally i was a football star or soccer start And then I'd learn them too.

00:07:03: play American Football and I was the quarterback because that was the centerpiece of The Hero Of Everything.

00:07:11: I learned to play baseball and was the pitcher.

00:07:14: I was a horrible pitcher, but i was still a pitcher.

00:07:17: My defensive skills to learn to integrate into the American culture were sports.

00:07:23: Then you were confronted with this situation of coming back from your home country To Vietnam.

00:07:28: Was it as the situation there in the US that you wear the alienated kit?

00:07:33: That doesn't fit or is different

00:07:35: For those, let me just give a background of what happened in Vietnam.

00:07:39: So in nineteen seventy-five the Vietnam War ended which means that South Vietnam where I live lost the country folded and it was integrated into one country.

00:07:49: And for nineteen seventy five until nineteen ninety four Vietnam was pretty much closed only open to the Soviet Union when the embargo.

00:07:59: there are no foreign companies no Western companies operating in Vietnam because of the embargo.

00:08:05: When the embargo lifted, I came back and was a first person for Coca-Cola.

00:08:12: Now most people didn't really welcome me People, because under a socialist culture everyone's supposed to be equal.

00:08:26: They didn't really think it was fair that I managed to go to the US get an education.

00:08:32: come back.

00:08:33: The whole feeling was It could have been me You just got lucky and left And then it could've been Me and I'm.

00:08:40: better they'd rather work for A Caucasian manager than they would For me.

00:08:47: um...it Was very difficult but Like we talked about ten minutes ago, change was part of my life and learning to adapt.

00:08:55: I didn't really expect to be unwelcome in my own country however but things are much better now!

00:09:02: Let's get started with your five things.

00:09:03: maybe if i may ask you what is your age today?

00:09:07: I'm fifty-eight.

00:09:08: What the first thing that would have loved when you were twenty.

00:09:11: so The First Thing I Would Tell My Younger Self Is Always Say Yes And always say yes means a lot Of Things.

00:09:16: To Me It Means Don't be afraid of failure.

00:09:20: Don't worry about getting your hands dirty, don't worry the

00:09:22: unknown.".

00:09:23: Now I'm not saying go jump out a plane or do something stupid... ...I am talking more about opportunities in life.

00:09:32: everything that i have done you know.

00:09:34: saying yes to at the age of twenty seven going into Japan Not speaking Japanese knowing nothing about their culture returning back to Vietnam where my father was potentially well where my family was behind the government, and I didn't know what was waiting for me.

00:09:52: It's really be unknown in scary from my parents.

00:09:55: I was too young a naive to understand what it meant saying yes two getting into erasing car were we?

00:10:02: no its hazardous right.

00:10:04: so if brings alot of opportunities it brings allot rewards as well an i guess im speaking mostly in professional sense Right?

00:10:14: Saying yes, it means that when a door opens you should try to step through.

00:10:21: Because somebody believed in you... ...to give the opportunity for asking questions.

00:10:26: so say yes.

00:10:27: Companies don't hire me because they have lots of money and can find no one internal to fill these roles.

00:10:36: All big companies like Coca-Cola, Johnson & Johnson, Danone.

00:10:42: have a lot of bend strength and they only go outside when they need something done.

00:10:47: And it's usually because something has gone off the rails, and I need someone to come in and take a fresh look at the

00:10:55: situation.".

00:10:56: That is how i've made my career.

00:10:58: Every company that I went into required me to do some type restructuring or change strategy And there are many people thinking either I could have done it, why didn't they pick me?

00:11:13: Or this guy know nothing about our industry or product.

00:11:18: Our culture and is a lot of resistance.

00:11:20: if i sat down and really thought hard about it... ...I probably would've said no but you know.. ..I think by saying yes has opened up A LOT OF REWARDS AND OPPORTUNITY!

00:11:32: Of course I got a lot great experience because of that.

00:11:34: Saying Yes also means like u said traditional companies into tech.

00:11:40: I've never been in tech before, and worked at NFQ for Lars as you mentioned And i grew from...I started as a COO became CEO of Asia.

00:11:50: So your first aspect even contains some kind of being healthy naïve?

00:11:53: As far as I can tell.

00:11:54: so You didn't think about it too much just said yes and then found the way how to do It.

00:12:00: Yes Find A Way To Do It.

00:12:02: Don't put yourself in danger but don't be hesitant About The Unknown.

00:12:07: When we're talking about business, there is no real danger usually.

00:12:12: It's not like race driving that there is a danger for your life but often it's the danger of career which sticks to certain decision-making process.

00:12:20: so when bus comes and says hey Rich!

00:12:23: We fucked up social media can you fix this?

00:12:25: You say yes then in charge doing it.

00:12:28: The biggest risk is actually not managing anything.

00:12:35: Usually when I meet corporate guys, they are really focusing on their fears.

00:12:41: They're not that risk-free as you just mentioned comfortable with the uncomfortable.

00:12:45: usually it's the other way around.

00:12:47: how did you manage to?

00:12:48: Well first of all i want to say there is danger in business.

00:12:51: like You could be asked to go and run iraq.

00:12:57: Right so There Is Danger.

00:12:59: There Are Dangerous Countries.

00:13:00: But Let'S Get Back To Your Question.

00:13:04: Don't know why I don't focus on the safe aspect.

00:13:33: did all the things that he didn't like doing, and he appreciated me for it.

00:13:38: And I got promoted because I did all of these things that you don't like going in a good way.

00:13:42: well.

00:13:43: Yes there's no danger.

00:13:45: when your boss was also the employees who love them most once we said yes anyone willing to try out things?

00:13:52: That's actually one of my points that i would tell myself on one other point.

00:13:56: so much younger self is be dependable.

00:14:00: if u are swinging from fences You're only as good is your last home run because you will also strike out a lot.

00:14:06: But if you are someone that everyone can depend on, he'll get the job done.

00:14:12: they will do it correctly On budget maybe even before the deadline.

00:14:17: That's what gets you promoted.

00:14:19: Because people want dependable employees.

00:14:23: I also want dependible employees.

00:14:25: i don't want People who are magicians As we say.

00:14:28: I don't want someone to come and say, look.

00:14:32: I just did this great thing because sometimes it's not so

00:14:36: great.".

00:14:36: And sometimes the rabbit doesn't come out as a manager

00:14:39: or boss?

00:14:40: Yeah!

00:14:40: I like dependable employees.

00:14:42: What i found is that I was dependable...I hope I'm still dependable....and thats what is valued in an organization.

00:14:51: Entrepreneurship types of company are different.

00:14:54: yeah..because you're trying to break through barrier.

00:14:57: You're trying to break into some industry, but in companies being dependable is highly valued.

00:15:04: In a mid-sized company and bigger your boss wants his or her team to deliver And if you have members of your team that sometimes hit home runs and sometimes strike out Then as a boss you don't deliver here.

00:15:19: She wants obviously to get promoted to get rewarded so they need dependable people on their team.

00:15:25: How do you manage to be dependable?

00:15:26: What would say are the most important structures or aspects in your life that should focus on, to be dependent.

00:15:33: I had a lesson learned early-on as well.

00:15:36: One of my bosses come one day and he said Rich where is that report?

00:15:41: And i looked at him and my response was we agreed it was due Friday!

00:15:46: Let's say it was Wednesday... ...and looked at them and thought we didn't need until friday.... You know, it's due when I ask you about it because its top of mind for me.

00:15:58: And i thought about it a minute and go yeah he is right!

00:16:02: It was important to him.

00:16:03: that why he asked my question.

00:16:05: so...I should have known and understood what was important for him..and do it early....and thats dependability.

00:16:14: Doing things on time ,on budget.....you are just doing your job, you're not really excelling, but doing things under budget before the deadline and understanding what your boss wants and needs.

00:16:27: That's really dependable.

00:16:29: they can depend on you.

00:16:31: But isn't the boss someone that should, you know structure a team so that the teamwork's and not.

00:16:36: The boss does because what?

00:16:37: You just mentioned sounds like your situation where you also had to swallow quite a bit of pride To be honest Because you are actually right from what you agreed on And he was actually not accountable to what he said in the past.

00:16:48: So there's two sides.

00:16:49: There's one part off being forward-looking.

00:16:52: What does my boss need?

00:16:53: What is the team needs?

00:16:54: What does this situation need then?

00:16:56: they're the other ones.

00:16:56: agreement

00:16:58: I mean you're right but we don't live in the perfect world.

00:17:01: The boss controls your salary, your promotion how you are perceived to other departments.

00:17:06: so...I don't consider it swarming my pride.

00:17:09: i considered working smart.

00:17:11: So let's say In a team environment Your boss manages four people and there is an opportunity that comes up.

00:17:18: How he can choose among the four people?

00:17:20: He also wants to look good by recommending somebody that can do the job well.

00:17:25: And if the four people are just on time, on budget and what's he going to do?

00:17:30: Draw a name out of hat?

00:17:31: no you don't... You never as an employee-you never want to be in that position where you're just good enough or they draw your name out off a hat.

00:17:39: You want them to instantly say yeah!

00:17:42: That guy Rich is the perfect guy for that job.

00:17:45: so I don't consider it solving my pride.

00:17:47: i consider working smart

00:17:49: But what was the price of working smart?

00:17:52: Calling your own shots.

00:17:53: When I was at Danone, iwas a country manager for Danone and... ...I was a Country Manager in Vietnam for six years which is highly unusual.

00:18:04: usually Danone likes to move people three or four years But I was consistently one of the highest growth countries in the world.

00:18:13: Yes, Vietnam were small so doubling was easy but doubling every year for five or six years means that I was able to call my shots.

00:18:21: At the end of the year they sit down and say you know i don't want to go to China...I wanna be here!

00:18:27: And they would have to say yeah..you can be here.

00:18:29: You know being dependant on being good allows you also has some leverage against management.

00:18:35: Looking back at my fifty-eight years I have no regrets.

00:18:39: Of course, i've made a lot of mistakes and stupid things but they all added up and rewarded me through experience, knowledge... And im still alive!

00:18:53: I'm kicking & happy.

00:18:55: so my biggest accomplishment is to look forward for the next day everyday.

00:19:01: I welcome challenges that life throws on.

00:19:05: Don't think that every day I wake up and go to sleep happy.

00:19:08: For sure, there are some days where you know i want to go home and kick the dog...I don't have a dog for all those people out there but You do get frustrated.

00:19:16: But A week later or month later when look back like well not wasn't so bad.

00:19:21: Now next time this thing comes up ,i know how deal with it.

00:19:24: Number one was always say yes?

00:19:25: Number two was be dependable.

00:19:27: What's your third thing?

00:19:28: Implementation is everything!

00:19:30: I'm not the smartest guy in world.

00:19:31: There're plenty of people smarter than me When I worked in companies, sure there are many managers within my company and at the competition that is smarter.

00:19:43: But i'm still successful.

00:19:44: And why am I successful?

00:19:46: Is That I learned early on that The strategy On a powerpoint In a boardroom is thirty percent of your success because All the people that you're trying to talk to, whether in a service business which means all your clients or customers they don't see their PowerPoint slide.

00:20:06: The only thing is how do you implement it?

00:20:10: Implementation is key.

00:20:11: I believe can have relatively good strategy but if implemented well That's what people see.

00:20:19: And that is what people understand about your brand, company or service whereas you can have a company with much better strategy to implement it poorly and then they

00:20:29: fail.".

00:20:30: I like the idea because in this startup space its quite the same.

00:20:35: Sometimes founders approach us asking if we had an idea which would be signed as NDA so i could talk about it?

00:20:42: You won't steal it!

00:20:43: I always tend say hey listen ideas are worth nothing.

00:20:46: Execution is everything.

00:20:48: I didn't expect this to be the same in The Corporate World, to be honest because from outside sometimes get the idea of people doing great talks and that's one guy who manages.

00:20:57: you know look good but i'm really happy your telling me it also about implementation there Because at the end numbers count.

00:21:05: how do we execute stuff?

00:21:07: A person with a great presentation doesn't mean they can actually run a company.

00:21:13: And how did you manage to implement things in a way that other people didn't?

00:21:19: So what's your secret sauce here.

00:21:21: The short answer is do more than your job and really have an understanding of the target audience, whether it be client or customer step into their shoes and try to see what they see.

00:21:34: so this was told when I was at Coca-Cola because millions, hundreds of millions in marketing.

00:21:45: And the story goes as follows you wake up in the morning You get your car go get coffee.

00:21:52: on the way to The Coffee Shop a dirty Coca-Cola truck cuts you off?

00:21:57: You get to work...you decide to call and complain about this truck that almost ran you off the road..You called the company and someone answers Hello!

00:22:05: Really rudely really roughly so.

00:22:08: the millions of dollars That you have spent in marketing has just gone all up into the air.

00:22:14: because now you don't say that driver of that truck or you don' t say, You know.

00:22:19: That operator at The Coca-Cola Company who picked up the phone was rude?

00:22:23: Do you say the company...that Coke

00:22:26: Truck?...you

00:22:27: said..That Company is Rude?

00:22:29: I learned early on.

00:22:31: no matter what you do really need to be passionate and understand how others see.

00:22:37: So whether your job is in marketing and operations, whatever you need to really take ownership of everything that you do.

00:22:45: And implementation is key?

00:22:47: I guess this also about culture like how did you manage to manage culture at new companies?

00:22:52: what's the secret trick behind it?

00:22:53: because everyone out there needs to know What's rich ideas off a great experience here right now would reach too.

00:23:00: That wouldn't be actually.

00:23:01: or what would Coca-Cola do with the level routed Right?

00:23:04: How did she managed to film them?

00:23:06: I was really into making sure that all the details and everyone understand what they're doing, how it impacts the company.

00:23:14: It doesn't mean i'm micromanaging not by any means but having to explain to people the importance of their function in how together fits into a big picture is crucial.

00:23:28: Let me give you an example.

00:23:29: In one my companies we had telephone hotline where consumers can call and ninety-nine percent of consumers called to complain.

00:23:38: Nobody ever calls, you know say I had a great experience today.

00:23:42: This department has really high turnover because if you can imagine your work day consists going to work listening people bitch at you.

00:23:51: every time the phone rings pick it up someone's bitching at you.

00:23:56: there was very high turn over.

00:23:58: i went through this department.

00:24:01: People call and give you comments because they care.

00:24:04: They love the brand, they loved a company And their calling to say hey my favorite brand My favorite company that I like.

00:24:11: You did this wrong and i just want you know it's really comments It is true.

00:24:16: so if think about in your own life.

00:24:18: You go to a restaurant, it sucks.

00:24:20: The manager comes by and say how was your meal, Joelle?

00:24:24: And you're like yeah I'm never coming back so... Yeah!

00:24:26: It's good thank you that's what you saying-you walk away right but if its your regular restaurant you would say hey do know the coffee wasn't did you change the beans?

00:24:37: Did you do something different

00:24:38: Right?!

00:24:39: Its'a little salty today because you care Because you want to come here every day.

00:24:44: I explained to this department that their whole job is pick up the phone and listen.

00:24:51: It got better, turnover reduced because they understood even though people were yelling at them.

00:24:58: it's because of care.

00:24:59: otherwise people have a freedom walk away go another store or product.

00:25:05: What your fourth point?

00:25:06: It's really important to be remember board work, and to remember at work means that people will remember you for how you make them feel.

00:25:15: You can be a star or superstar – people always remember Rich Van for making him feel special.

00:25:23: That, I think is not only at work but also in life.

00:25:26: You make your friends feel special and that's what keeps you bond together year after year even if you move away to totally different country.

00:25:36: In my case making someone remember how you made them feel Is really an integral part of success And this more personal than professional.

00:25:52: How are you understanding their hobbies?

00:25:54: Understanding what they're wife or husband's name is, how many kids do have.

00:26:00: What did he do this

00:26:00: weekend?".

00:26:01: That makes people feel special and that make them feel like there not a cog in the machine.

00:26:07: Understanding who doing his job actually has interests with families.

00:26:14: They don't treat them just as a machine.

00:26:18: What's your view on business and being friends?

00:26:21: Because I was once talking to a manager, he says you know... ...I'm always kind of people.

00:26:26: Whenever they ask me for something.. ..I try as much as i can but we're not friends because friend is totally different.

00:26:32: it brings problems this isn't that?

00:26:34: what are your views on friendship in business ?

00:26:36: I think where I've seen friends come apart in business through lack communication You need to understand, or what I believe is you need to have open communication with each other.

00:26:54: If we are both in business together and were given feedback, your gonna know when it's time for me to go!

00:27:01: Or i will know when its' time for ME TO GO!

00:27:03: It won't be a surprise.

00:27:05: nobody gets hurt because through the past three hundred sixty five days We started having different views on the business.

00:27:14: I think friends have different expectations or maybe you know so much about them.

00:27:20: You're afraid to give them honest feedback?

00:27:23: Your fourth point, coming back to it... It's really important to be rememberable at work!

00:27:27: Do you also become rememberable by sharing successes?

00:27:31: because in the business world is quite often about who's the one that managed to achieve this and that success, create opportunities

00:27:40: etc.,

00:27:40: etc.?

00:27:42: quite easy, you know to give the props to someone else.

00:27:45: So this might be a helpful thing.

00:27:47: is it about?

00:27:48: This or isn't this not necessary to be rememberable?

00:27:51: of course sharing success as important but what I'm talking About Is The day-to-day interaction.

00:27:56: yeah because successes and failures hopefully don't happen every Day And Don't Happen That Often.

00:28:02: But Every Day We Go To Work we See Each Other at work next to me.

00:28:13: I do want to know what's going on, i am interested in understanding you because at the end of the day... ...I want you to be productive and I want you too help me be successful or.. ..I want to help YOU BE SUCCESSFUL!

00:28:26: And I wanna make a relationship not just about money ,not just about work but a deeper connection....and that is what I mean when I say Be Remembered!

00:28:36: Be Memorable!

00:28:41: Last point, learn to pivot.

00:28:43: You know life throws you curves...you could be driving a work in an accident.

00:28:48: let's talk about my life right?

00:28:51: My parents or family lost our country.

00:28:54: we left with virtually two suitcases.

00:28:58: I had my life planned out then i got divorced..I thought was doing well on the company and that made it mistake politically....You just have to learn to roll with the punches.

00:29:10: What do you need to be able to pivot?

00:29:12: Optimism.

00:29:13: Believing that there is going to something better, and it's not just doom-and-gloom I think because early in my life our family lost everything That we had to be optimistic.

00:29:26: You can't but NOT be optimistic.

00:29:28: Looking back on my life i don't regret any decision mistakes missteps because I'm still here, happy and okay.

00:29:39: At fifty-eight years old you have a wealth of experience that will help me overcome what may happen

00:29:48: tomorrow.".

00:29:49: As far as i can tell quite few people out there are afraid or failure so they think if im stepping into unknown terrain everything might go wrong.

00:30:00: from your perspective, as you said.

00:30:02: Fifty-eight years old change SDR red line through life?

00:30:07: How often does it really happen that something went awfully wrong?

00:30:11: or is there always a way out?

00:30:12: what's your experience on this?

00:30:13: but would you answer these people?

00:30:15: success has alot of luck involved.

00:30:18: You know its not just all skill.

00:30:20: It's not just timing.

00:30:22: There's luck Sometimes when you're successful and don't give enough credit to being lucky.

00:30:28: You just think that you're great, but failure now...you really have to analyze everything!

00:30:34: Maybe timing was bad?

00:30:36: But maybe what you did wasn't perfectly timed with the environmental factors and you learn a lot from failures.

00:30:44: Look nobody likes a fail.

00:30:45: I don't like it, but ...failure adds to your knowledge

00:30:49: base.".

00:30:50: We could compare this to racing.

00:30:51: Racing is actually a sport.

00:30:53: pretty clear right?

00:30:54: You are racing against the clock.

00:30:57: There's no room for any kind of interpretation.

00:31:00: It's really, really clear either you're the fastest on this lap or your slowest something in between.

00:31:05: how did she manage to deal with failure?

00:31:07: To deal with losing and not being first or a winner?

00:31:11: No I wouldn't even say that!

00:31:13: I've had accidents...I have been on fire three times.

00:31:16: In my last incident just about four months ago i was on an F-One track down one of the longest straights And lost my brakes.

00:31:26: Did I enjoy any of those experiences?

00:31:28: No.

00:31:29: But now, if i lose my brakes again...I know what to do!

00:31:35: All the protective equipment that we wear from the Nomex underwear to the suit and all fireproof they really work.

00:31:46: Technology really works.

00:31:47: so yes..so Now I am less fearful because Really disastrous failures.

00:31:58: It's not only about gaining experience, but also about gaining trust as far.

00:32:01: second tell

00:32:02: mostly experienced.

00:32:03: But yes trust and the next time it's trust that I know what to do.

00:32:09: All right rich fun.

00:32:11: number one always say Yes.

00:32:13: Number two be dependable.

00:32:15: number three Implementation is everything.

00:32:18: number four Its really important to be remember at work.

00:32:22: a number five learn how to pivot.

00:32:24: Yeah, I really enjoyed this.

00:32:26: What a big vita!

00:32:28: You lived so far and i'm curious what is still coming?

00:32:32: And where we are already talking about

00:32:39: five things, a five-star rating on the podcast platform of your choice helps us very much so that even more people can benefit from these inspiring stories.

00:32:57: So you have some time for it!

00:32:59: Just like for a visitor to our social media channels in order to keep updates and excessive content.

00:33:08: You will find

00:33:09: links in the show notes

00:33:10: below.

00:33:10: We look forward

00:33:10: to meeting with your suggestions and feedback on future topics and

00:33:14: guests See you

00:33:15: next time!

00:33:15: Stay inspired and curious!

00:33:17: Your Joel.